1. Acceptance of Terms
Welcome to Acme Agency Ltd. By accessing our website buy-business.zutra.cl or hiring any of our technology services, you agree to be legally bound by these Terms & Conditions.
If you do not agree with any of the clauses described here, we respectfully ask that you do not use our services.
2. Key Definitions
To make this document easier to understand, we define the following terms:
- ClientAny natural or legal person (company, institution) that hires the services.
- ServicesThe set of technical work offered by Acme Agency, including web development, systems integration, and support.
- PlatformThe website, application, or system deployed by Acme Agency for the Client.
- SLA (Service Level Agreement)A service level agreement that guarantees response times and availability.
3. Scope of Services
Acme Agency provides specialized technology solutions. The main categories are detailed below:
3.1 Platform Implementation
Installation, configuration, and branding of content management systems. Includes plugin setup and business tools configuration.
3.2 Web Development
Creation of corporate portals, integrations with third-party systems (ERP, CRM), and custom feature development.
3.3 Data Migration
Secure transfer of history, users, and content from legacy platforms to the new infrastructure.
3.4 Support & Maintenance
Security updates, software patches, server monitoring, and incident resolution per the contracted plan.
4. Engagement Process
- Quote: Every request is formalized through a commercial proposal detailing scope, timelines, and costs.
- Acceptance: Requires signing a service agreement or issuing a formal Purchase Order.
- Kickoff: The project officially begins upon receipt of the agreed deposit (usually 50%) and delivery of the necessary access credentials.
5. Obligations of the Parties
Client’s Obligations
- Provide accurate information and access on time.
- Designate a technical or administrative point of contact.
- Meet the agreed payment milestones.
- Use the platform for lawful, authorized purposes.
Acme Agency’s Obligations
- Deliver the service to professional standards.
- Maintain strict confidentiality of data.
- Meet the stipulated delivery timelines.
- Guarantee the technical security of the implementation.
6. Economic Conditions
6.1 Payment Terms
Unless the specific contract states otherwise:
- Projects (Implementation/Development): 50% deposit and 50% upon accepted delivery.
- Recurring Services (Support/Hosting): Billed monthly in advance.
6.2 Late Payment
Invoice payment delays exceeding 15 calendar days entitle Acme Agency to temporarily suspend support services or access to managed servers until the debt is settled.
7. Intellectual Property
It’s important to clarify ownership of assets:
- Base Software (Open Source): Third-party CMSs and frameworks retain their original licenses (GPL, AGPL, MIT). The client receives an instance of this software.
- Custom Development: Code developed specifically for the Client becomes their property once the project is paid in full.
- Client Content: All material (images, video, text) uploaded to the platform is the Client’s exclusive property. Acme Agency claims no rights over it.
8. Confidentiality and Data
Both parties agree to protect confidential information (user data, strategies, credentials) and not disclose it to third parties, except as legally required. This obligation survives indefinitely after the contract ends.
9. Limitation of Liability
Acme Agency commits to making its best efforts to guarantee service continuity (99.9% uptime on managed plans). However:
- We are not liable for failures caused by third-party providers (ISPs, third-party data centers) or force majeure.
- The Client is responsible for maintaining backups of their content (unless they contract our Managed Backup service).
- Acme Agency’s maximum financial liability is limited to the amount paid by the client in the last 12 months.
10. Post-Sale Warranty
Every implementation project comes with a 30-day technical warranty after delivery to fix any bug or configuration defect attributable to Acme Agency, at no extra cost.
11. Termination of Service
The contract may be terminated early by:
- Client’s Will: With 30 days’ prior notice.
- Breach: Due to non-payment or violation of these terms.
Upon termination, Acme Agency will facilitate the export of client data in standard formats (SQL, CSV), provided there is no outstanding debt.
12. Questions and Legal Contact
If you have questions about the interpretation of these terms:
Acme Agency Legal Department
We’re available to clarify your contractual questions.